Treatment & Booking policy

Applies to all patients of DentalDate Dental Clinic LLC

At DentalDate Dental Clinic LLC, we are committed to providing the highest quality of care. To ensure the smooth operation of our clinic and fair allocation of our team’s time and resources, the following booking and treatment rules apply:

Appointment Confirmation

All procedures requiring preparation or special materials must be confirmed by a prepayment. The required prepayment amounts are as follows:

• Haas appliances – 100% prepayment
• Aligners – minimum 50% prepayment
• Surgical procedures (implants, recessions, complex surgeries) – 1500 AED prepayment
• Splints – 100% prepayment
• Temporary prosthetic constructions – minimum 50% prepayment
• Permanent prosthetic constructions – minimum 50% prepayment

No appointment will be reserved without the required prepayment where applicable.

Cancellation and No-Show Policy

• If a patient cancels an appointment less than 24 hours in advance, or fails to show up (no-show), it will be recorded.
• If there are two instances of short-notice cancellations and/or no-shows in total, the clinic reserves the right to require full prepayment for any future appointments.
• This policy is in place to ensure fairness to our doctors and patients, and to maintain clinic efficiency.

Repeat Non-Compliance

In cases where a patient repeatedly attends appointments but does not proceed with treatment without medical or valid reason (e.g. wasting the doctor’s time, refusing procedures upon arrival), the clinic may request 100% advance payment for all future visits.

Payment Policy

• All treatments must be paid according to the agreed financial plan.
• Any outstanding balances must be paid in full (100%) before continuation of further treatment.

General Terms

• The clinic reserves the right to update this policy at any time. Patients will be informed accordingly.
• By booking an appointment, the patient accepts these terms.
• For all surgical procedures, including but not limited to implant placement, gum recession treatment, and complex oral surgeries, a prepayment of 1500 AED is required to confirm the booking.
• This prepayment ensures proper preparation of surgical materials, equipment, and team availability.

Prepayment Refund Policy

• All prepayments made due to no-shows, late cancellations, or situations where the patient arrives but does not proceed with the scheduled treatment — resulting in unnecessary use of the doctor’s time — are non-refundable.
• In all cases where partial prepayments are required for lab-based treatments (e.g., aligners, prosthetics), such prepayments become non-refundable once the work is in progress or has been completed by the laboratory.

* Important information:
In the event of a refund initiated by patient, DentalDate dental clinic LLC reserves the right to deduct 3% from the refunded amount to cover payment gateway and merchant processing fees. This deduction reflects the non-refundable transaction costs incurred by the clinic during the original payment process.