Treatment & Booking policy

Applies to all patients of DentalDate Dental Clinic LLC

At DentalDate Dental Clinic LLC, we are committed to providing the highest quality of care. To ensure the smooth operation of our clinic and fair allocation of our team’s time and resources, the following booking and treatment rules apply:

Appointment Confirmation

All procedures requiring preparation or special materials must be confirmed by a prepayment. The required prepayment amounts are as follows:

• Haas appliances – 100% prepayment
• Aligners – minimum 50% prepayment
• Surgical procedures (implants, recessions, complex surgeries) – 1500 AED prepayment
• Splints – 100% prepayment
• Temporary prosthetic constructions – minimum 50% prepayment
• Permanent prosthetic constructions – minimum 50% prepayment

No appointment will be reserved without the required prepayment where applicable.

Cancellation and No-Show Policy

• The visit will be cancelled in case of missing confirmation.
• If a patient cancels an appointment less than 24 hours in advance, or fails to show up (no-show) it will be recorded. If a patient cancels an appointment less than 3 hours in advance a fee of 300 aed can be applied.
• If there are two instances of short-notice cancellations and/or no-shows in total, the clinic reserves the right to require full prepayment for any future appointments and.
• If a patient is more than 20 minutes late for the appointment, the clinic reserves the right to cancel or reschedule that visit, as there may not be sufficient time to complete the treatment
• This policy is in place to ensure fairness to our doctors and patients, and to maintain clinic efficiency.

Repeat Non-Compliance

In cases where a patient repeatedly attends appointments but does not proceed with treatment without medical or valid reason (e.g. wasting the doctor’s time, refusing procedures upon arrival), the clinic may request 100% advance payment for all future visits.

Payment Policy

• All treatments must be paid according to the agreed financial plan.
• Any outstanding balances must be paid in full (100%) before continuation of further treatment.

General Terms

• The clinic reserves the right to update this policy at any time. Patients will be informed accordingly.
• By booking an appointment, the patient accepts these terms.
• For all surgical procedures, including but not limited to implant placement, gum recession treatment, and complex oral surgeries, a prepayment of 1500 AED is required to confirm the booking.
• This prepayment ensures proper preparation of surgical materials, equipment, and team availability.

DentalDate Prepayment Refund Policy

1.⁠ ⁠Prepayment is non-refundable in the following cases:

• Patient no-show for a confirmed appointment;
• Cancellation of the appointment less than 24 hours in advance;
• Refusal of treatment directly at the appointment if the specialist’s time has already been used and the corresponding resources have been spent.

2.⁠ ⁠In case of partial prepayment for lab items (e.g. aligners, dentures, crowns, etc.), the amount becomes non-refundable after the start of lab work, even if the patient decides not to continue with the treatment.

*In case the patient requests a refund for an agreed treatment plan involving lab work after the start of the clinical process (including consultation, preparation of the treatment plan and reservation of specialists’ time), a cancellation fee of AED 3,500 will be charged, regardless of whether the treatment has been started or not.

*Financial costs for returns
When returning funds at the initiative of the patient, paid using a bank card or payment gateway, the clinic retains 3% of the refund amount to compensate for the costs of the payment gateway and administrative expenses.

Please note that if you are more than 20 minutes late for your appointment, the clinic reserves the right to cancel or reschedule your visit, as there may not be sufficient time to complete your treatment. Thank you🤍

Splint (Occlusal Appliance) Warranty Conditions

1. The warranty period for a splint is 30 calendar days from the date the device is handed over to the patient.

2. The warranty becomes void if the patient misses two or more follow-up appointments required for monitoring and adjusting the splint.

3. In case of breakage within the warranty period, a free replacement is only possible if:
– all usage and care instructions provided by the doctor were followed;
– the patient submitted clear photos of the damage in a timely manner, allowing an objective assessment.

4. If no photos are submitted, or the breakage occurs after the recommended usage period (usually 4–6 weeks), the case is not covered under warranty.

5. In non-warranty cases, a new splint must be paid for in full according to the clinic’s official price list.

6. The doctor reserves the right to deny warranty replacement if there is reasonable evidence of improper handling or misuse.